RuneCast
We want you to feel confident ordering from RuneCast. If something isn’t right with your order, our support team is here to help.
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return or refund, the item must be:
In the same condition as received
Unused and in its original packaging
Accompanied by proof of purchase
If your item arrives damaged, defective, or incorrect, please contact us and we will make it right. Depending on the situation, this may include a replacement or a refund.
Due to production schedules, seasonal demand, and international shipping, delivery times may vary.
If your order is delayed beyond expectations or if there is an issue with tracking or delivery, we encourage you to contact our support team. If the delay no longer works for you, we will assist you with the best available resolution.
We do not accept returns for:
Change-of-mind purchases
Normal wear and tear
Sale items or gift cards
Custom or personalized products
If you are unsure whether your item qualifies, please contact us and we’ll be happy to clarify.
Once an order has been placed, it is processed promptly to ensure timely fulfillment. For this reason, we are unable to guarantee order changes or cancellations after purchase.
If you believe you made an error or need assistance shortly after ordering, please contact us as soon as possible and we will do our best to help.
If a return or refund is approved:
Refunds are issued to the original payment method
Processing typically takes up to 10 business days
Your bank or card issuer may take additional time to post the refund
If more than 15 business days have passed since approval, please contact us.
Please ensure your shipping address is entered correctly at checkout. If you notice an error, contact us immediately.
If there is an issue with delivery, our team will work with you to investigate and resolve the situation as fairly as possible.
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period from the date of delivery, during which you may cancel or return your order without providing a reason, provided the item is unused and in original condition.
If you have any questions about returns or refunds, please contact our support team:
We’re here to help and committed to resolving issues fairly.